Realz Casino Terms and Conditions

Welcome to Realz Casino. These Terms and Conditions govern your use of our website at https://realz.com/ and all services we provide. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before proceeding. If you do not accept these conditions, please do not use our services.

1. About Us

At Realz Casino, we operate under the legal entity Dreamline Ventures S.R.L., registered in Costa Rica under registration number 3-102-933985. We are licensed and regulated by the Tobique Gaming Commission (New Brunswick, Canada) under licence number 0000071. Our licensing authority ensures that we operate in compliance with applicable gaming regulations and uphold the highest standards of player protection and fair play. You may contact us at any time via our official support email: support@realz.com.

2. Eligibility and Account Registration

To use our services at Realz Casino, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction — whichever is higher.
• You must not reside in any of our restricted territories, including the USA, UK, Netherlands, Sweden, Denmark, Malta, Romania, Bulgaria, Lithuania, Cyprus, Estonia, Israel, Russia, Ukraine, Belarus, Afghanistan, Iran, North Korea, Iraq, Myanmar, Moldova, Georgia, Armenia, Côte d'Ivoire, Curaçao, Aruba, Sint Maarten, Saint Eustatius and Saba.
• You must provide accurate, complete, and up-to-date registration information.
• You must not hold more than one active account on our platform.
• You must not be acting on behalf of any third party when registering or playing.

We reserve the right to verify your identity at any time. Failure to complete our verification process may result in the suspension or permanent closure of your account and the withholding of funds pending investigation.

3. Realz Casino Bonus Terms and Promotions

3.1 Welcome Package

At Realz Casino, we offer new players a three-tier welcome package worth up to NZ$4,000 plus 150 Free Spins across your first three deposits. Our welcome bonus is structured as follows:

• 1st Deposit: 150% up to NZ$1,500 / 750 EUR + 50 Free Spins
• 2nd Deposit: 50% up to NZ$1,000 / 500 EUR + 50 Free Spins
• 3rd Deposit: 50% up to NZ$1,500 / 750 EUR + 50 Free Spins

To activate the Realz Casino bonus, you must make a minimum deposit of NZ$20 / 10 EUR and activate the offer in the "My Bonus" section of your profile. Please note that deposits made via Neteller or Skrill do not qualify for this promotion. The wagering requirement is 35x the deposit and bonus amount; Free Spin winnings carry a 40x wagering requirement. All wagering must be completed within 10 days of bonus activation, otherwise the bonus and any associated winnings will be voided.

3.2 Sports Betting Welcome Bonus

Our Realz Casino sportsbook offers new players a 100% first deposit bonus up to NZ$200 / 100 EUR. To qualify, a minimum deposit of NZ$40 / 20 EUR is required. Standard wagering requires rolling over the deposit and bonus 6x on single bets at odds of 2.00 or greater, or multi-bets with odds of at least 1.50 per selection. Players in Germany, Norway, Finland, Switzerland, and Austria benefit from a reduced 5x rollover requirement. Wagering must be completed within 30 days of your first deposit.

3.3 Ongoing Promotions

We at Realz Casino provide a wide range of ongoing promotions for both casino and sports players, including:

• Weekly Reload Bonus: 50% up to $1,000
• Weekend Reload Bonus: $1,400 + 50 Free Spins
• Daily Cashback: 15% up to $800
• Live Cashback: 25% up to $400
• Crypto Welcome Bonus: 200% up to 3,000 USDT
• Crypto Weekly Reload Bonus: 60% up to 1,000 USDT
• Spinoleague with a prize pool of $24,000,000
• Race for the Urus Promotion with a Lamborghini Urus grand prize
• Bonus Crab Credits — earn credits via qualifying daily deposits

All promotions are subject to their individual terms and conditions as published on our platform. We reserve the right to modify, suspend, or terminate any promotion at our sole discretion and without prior notice. Bonuses cannot generally be combined unless explicitly stated otherwise. Activating a new bonus while one is already active will void the current bonus and any winnings derived from it.

3.4 VIP Program

Our Realz Casino VIP Program consists of five levels, each offering progressively enhanced benefits. As players advance through levels, they gain access to personalised offers, higher withdrawal limits, dedicated cashback, and a personal VIP manager. All VIP members enjoy 24/7 live chat access and exclusive on-site promotions. Progression through VIP levels is determined by your deposit and wagering activity on our platform.

4. Deposits and Withdrawals

4.1 Deposit Methods

At Realz Casino, we support a comprehensive range of deposit methods, including Visa, Mastercard, Pay By Card, Neosurf, PSCD, Skrill, NTLR, Cash2Code, and a full suite of cryptocurrency options such as Bitcoin, Ethereum, Litecoin, Ripple, USDT (ERC20, BEP20, TRC20, Solana), USDC, BNB, DOGE, Solana, Cardano, and more. Our minimum deposit starts from NZ$20–25 depending on the selected method.

4.2 Withdrawals

We process withdrawal requests within up to 3 banking days from the time of submission. Cryptocurrency and e-wallet withdrawals are typically the fastest, often processed within hours to 24 hours. Card and bank transfer withdrawals may take up to 5 business days. We allow a maximum of 3 pending withdrawal requests at any one time.

Our Realz Casino withdrawal limits are tied to your VIP level:

• Level 1: NZ$1,000 per day / NZ$13,000 per month
• Level 2: NZ$1,000 per day / NZ$18,000 per month
• Level 3: NZ$1,500 per day / NZ$22,000 per month
• Level 4: NZ$2,000 per day / NZ$30,000 per month
• Level 5: NZ$3,000 per day / NZ$35,000 per month

Before any withdrawal is approved, we may require full identity verification (KYC). We reserve the right to delay or withhold withdrawals pending the completion of this process or any ongoing investigation related to your account.

5. Games and Software

Our Realz Casino platform offers over 12,799 titles from more than 76 game studios, including NetEnt, Pragmatic Play, Play'n GO, Nolimit City, Hacksaw Gaming, Evolution Gaming, Playtech, and many more. Our library covers slots, roulette, blackjack, baccarat, video poker, live dealer games, crash games, game shows, jackpot games, and sports betting. We also offer virtual sports and esports wagering.

At Realz Casino, we do not operate a native mobile application; however, our full game library is accessible via our fully mobile-optimized HTML5 website on iOS, Android, Windows, and tablet devices through any modern browser.

6. Responsible Gambling

We are committed to promoting safe and responsible gambling on our platform. We provide a range of tools to help you manage your play, including deposit limits, session time reminders, self-exclusion options, and access to responsible gambling resources. If you feel that your gambling is becoming problematic, we urge you to contact our support team at support@realz.com or use the self-exclusion feature available in your account settings.

We strictly prohibit gambling by minors. Any account found to be used by a person under the legal age of gambling will be immediately closed and all funds may be forfeited.

7. Prohibited Activities

When using our services, you are strictly prohibited from engaging in the following:

• Providing false registration information or impersonating another individual
• Colluding with other players to gain an unfair advantage
• Using automated software, bots, or any form of artificial intelligence to interact with our platform
• Exploiting bugs, errors, or glitches in any game or system
• Engaging in money laundering or any form of financial fraud
• Abusing our bonus system through guaranteed-profit wagering strategies
• Accessing our platform from a restricted jurisdiction

We reserve the right to suspend or permanently close any account found to be involved in prohibited activity and to report such conduct to relevant authorities where required by law.

8. Privacy and Data Protection

Our Realz Casino platform collects and processes your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. We collect information necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not sell your personal data to third parties. Please review our full Privacy Policy available on our website for complete details regarding how we use and protect your information.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, software, and game content, is the intellectual property of Realz Casino or our licensed third-party providers. You may not reproduce, distribute, or commercially exploit any content from our platform without our express written permission.

10. Limitation of Liability

We provide our services on an "as is" basis and make no warranties regarding uninterrupted or error-free access to our platform. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including loss of data, loss of profits, or technical disruptions beyond our reasonable control.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any updates.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica and the applicable regulations of the Tobique Gaming Commission. Any dispute arising from your use of our platform that cannot be resolved directly through our customer support team will be referred to the appropriate dispute resolution mechanism as specified by our licensing authority. You may contact our support team 24/7 via live chat or at support@realz.com.

By continuing to use our services at Realz Casino, you acknowledge that you have read, understood, and agreed to all terms set out in this document. If you have any questions, our team is available around the clock to assist you.