Realz Casino Cookie Policy

At Realz Casino, we believe that transparency is the foundation of trust. This Cookie Policy explains how we use cookies and similar tracking technologies on our website at realz.com. By continuing to browse and use our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully so that you understand exactly what data we collect and how we use it to improve your experience.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit our website. At Realz Casino, we use these files to recognise your browser, store your preferences, and deliver a more personalised and secure gaming environment. Cookies cannot run programs or transmit viruses; they are simply a mechanism for websites to remember information about your visit.

In addition to cookies, we may also use web beacons, pixel tags, and similar technologies that serve comparable functions. Together, these tools help us understand how you interact with our platform and allow us to continuously refine our services.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off. Without them, services such as your Realz Casino login, account authentication, and secure payment sessions would not function correctly. We do not require your consent to place these cookies, as they are fundamental to providing the services you have requested.

• Session management and secure login authentication
• Fraud prevention and account security verification
• Load balancing to ensure website stability
• Remembering items in your gaming session

Functional Cookies

At Realz Casino, we use functional cookies to remember choices you make and to provide enhanced, more personalised features. These may include remembering your preferred language — whether English, German, Portuguese, Spanish, Finnish, French, or any of the other languages we support — your currency selection, and other display preferences.

• Language and localisation preferences
• Currency settings (e.g. NZD, EUR)
• Remembering whether you have accepted this Cookie Policy
• Personalised gaming recommendations based on your activity

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our Realz online casino. This data helps us understand which pages are visited most frequently, where users encounter difficulties, and how we can improve overall usability. The information collected is aggregated and anonymous — we do not use it to identify individual users.

• Tracking page views and session duration
• Identifying broken links or error pages
• Measuring the effectiveness of our promotions and bonuses
• Monitoring load times and technical performance

Targeting and Marketing Cookies

Our Realz Casino platform may place targeting cookies to deliver content and advertisements that are relevant to your interests. These cookies track your browsing activity across our site and may share data with trusted third-party advertising partners. We use this information to ensure that promotional content — including our Welcome Package of 250% up to $4,000 plus 150 Free Spins, reload bonuses, and other offers — reaches players who are most likely to find it relevant.

• Delivering personalised bonus offers and promotions
• Measuring the reach and effectiveness of marketing campaigns
• Limiting how frequently you see the same advertisement
• Tracking conversions and affiliate referrals

Third-Party Cookies

When you use the Realz Casino mobile browser platform or desktop site, certain third-party service providers may also set cookies on your device. These include our game providers — from studios such as NetEnt, Pragmatic Play, Evolution Gaming, Play'n GO, and over 76 other partners — as well as analytics services and payment processors. We do not control the cookies placed by third parties, and their use is governed by the respective privacy policies of those providers. We recommend reviewing those policies separately.

Our live casino section, powered by Evolution Gaming, Pragmatic Play Live, and other providers, may use session cookies to maintain the integrity of live dealer connections. Similarly, our sports betting features may rely on third-party tracking tools to deliver accurate odds and event data.

How Long Do Cookies Last?

At Realz Casino, cookies we deploy fall into two categories based on their duration:

• Session Cookies: These are temporary and expire as soon as you close your browser. We use them during your active gaming session to maintain your login state and game continuity.
• Persistent Cookies: These remain on your device for a defined period after your session ends. We use them to remember your preferences and settings on future visits to the Realz online casino.

Managing and Controlling Your Cookie Preferences

You have the right to accept, decline, or manage cookies at any time. Our Realz Casino website provides a cookie consent banner when you first visit, allowing you to select which categories of cookies you permit. You may update your preferences at any time through your browser settings or by contacting us directly.

Most modern browsers allow you to:

• View which cookies have been set on your device
• Delete cookies individually or in bulk
• Block cookies from specific websites
• Set your browser to alert you before cookies are placed

Please note that disabling certain cookies may affect the functionality of the Realz Casino platform. For example, blocking strictly necessary cookies will prevent you from logging in or accessing your account. If you experience any issues, our 24/7 live chat support team is available to assist you, or you may reach us at support@realz.com.

Cookies and Your Personal Data

Some cookies we use may process data that qualifies as personal information under applicable data protection laws. At Realz Casino, we handle all such data in accordance with our Privacy Policy, which sets out the full detail of how we collect, process, store, and protect your personal information. Our operator, Dreamline Ventures S.R.L., registered in Costa Rica (no. 3-102-933985), is responsible for data collected through this website.

We operate under the licence issued by the Tobique Gaming Commission (licence no. 0000071, New Brunswick, Canada) and are committed to maintaining compliance with applicable data protection obligations in the jurisdictions where our services are available — including New Zealand, Australia, Canada, Germany, Finland, Norway, and other target markets.

Updates to This Cookie Policy

We reserve the right to update or amend this Cookie Policy at any time to reflect changes in technology, legislation, or our business practices. At Realz Casino, we will notify you of significant changes by posting a prominent notice on our website or, where appropriate, by contacting you directly. Your continued use of our platform after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how Realz Casino uses cookies, or if you wish to exercise your rights in relation to your data, please do not hesitate to get in touch. We are here to help — reach out to our support team via 24/7 live chat on our website or send us an email at support@realz.com. Our team will respond to your enquiry as promptly as possible.