Realz Casino Privacy Policy

At Realz Casino, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you register, play, or contact our support team at realz.com. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@realz.com if you have any questions.

Realz Casino is operated by Dreamline Ventures S.R.L., a company registered in Costa Rica (registration no. 3-102-933985), and is licensed by the Tobique Gaming Commission (licence no. 0000071, New Brunswick, Canada). As a licensed and regulated operator, we are legally obligated to collect and verify certain personal information in accordance with anti-money laundering and responsible gaming regulations.

1. Information We Collect

When you register and use Realz Casino, we may collect the following categories of personal data:

1.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address and country of residence
• Username and account password (encrypted)
• Government-issued identification documents (for KYC/AML verification)

1.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Bonus activity, including use of our welcome package, reload bonuses, and promotional credits

1.3 Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent on our platform, and clickstream data
• Login timestamps, session duration, and geographic location data
• Data collected through cookies and similar tracking technologies

1.4 Communications Data

• Messages sent through our 24/7 Live Chat
• Emails exchanged with our support team at support@realz.com
• Survey responses and feedback you provide to us

2. How We Use Your Information

At Realz Casino, we use the personal data we collect for the following purposes:

• Account management: We use your registration details to create and maintain your player account, enable secure login, and verify your identity during our KYC process.
• Payment processing: We process your financial data to handle deposits and withdrawals securely across all supported payment methods, including cards, e-wallets, and cryptocurrencies.
• Regulatory compliance: We are required by law to verify player identities, monitor transactions for suspicious activity, and comply with anti-money laundering regulations under our Tobique Gaming Commission licence.
• Customer support: We use your contact and account information to resolve queries submitted via Live Chat or email.
• Personalisation: We may use your gaming activity and preferences to personalise offers, promotions, and bonus eligibility — including our VIP programme perks and Bonus Crab Credits.
• Responsible gaming: We monitor play patterns to identify signs of problem gambling and enforce self-exclusion or deposit limits where necessary.
• Marketing communications: Where you have given your consent, we may send you promotional emails about Realz Casino bonuses, tournaments, and updates. You may opt out at any time.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions — including account creation, payment processing, and bonus management.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and our licensing requirements.
• Legitimate interests: We process certain data in our legitimate interests, including fraud prevention, platform security, and improving our services.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting us or updating your account preferences.

4. Cookies and Tracking Technologies

Our Realz Casino platform uses cookies and similar technologies to improve your browsing experience, analyse traffic, and deliver relevant content. When you access realz.com via desktop or our mobile-optimised HTML5 site on any device, cookies may be placed on your browser.

We use the following types of cookies:

• Essential cookies: Required for the platform to function, including secure login and session management.
• Analytical cookies: Used to understand how players navigate our site, which pages are most visited, and how we can improve performance.
• Functional cookies: Enable personalisation features such as remembered language preferences (we support English, German, Spanish, Portuguese, French, Finnish, Norwegian, Polish, Italian, Hungarian, Czech, and Arabic).
• Marketing cookies: Help us deliver targeted promotions relevant to your interests, where you have consented.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit your access to some features of Realz Casino.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners under strict confidentiality agreements in the following circumstances:

• Payment processors: To facilitate secure transactions through Visa, Mastercard, Skrill, Neosurf, and cryptocurrency networks.
• Game providers: To deliver games from our 76+ studio partners, including NetEnt, Pragmatic Play, Play'n GO, Evolution Gaming, and others.
• Regulatory authorities: We may be required to disclose information to the Tobique Gaming Commission or other relevant bodies as part of our licensing obligations.
• Identity verification providers: Third-party KYC services used to verify player identity documents during account registration and as part of ongoing compliance checks.
• Analytics and marketing tools: Service providers who assist us in understanding site performance and optimising our communications, subject to your consent.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Financial transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. Where data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Realz Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@realz.com. We will respond within a reasonable timeframe and in accordance with our legal obligations.

8. Data Security

We take the security of your personal data seriously. At Realz Casino, we implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These include SSL encryption, secure servers, access controls, and regular security audits. While we strive to maintain the highest security standards, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account.

9. Restricted Jurisdictions

Our services are not available to players located in certain jurisdictions, including the United States, United Kingdom, Netherlands, Sweden, Denmark, Malta, Romania, Bulgaria, Russia, Ukraine, Belarus, and others listed in our Terms and Conditions. We do not knowingly collect personal data from residents of these restricted territories. If we become aware that a player is located in a restricted jurisdiction, we reserve the right to close the account and withhold any associated funds in accordance with our policies.

10. Children's Privacy

Our platform is strictly for adults aged 18 or older (or the legal gambling age in your jurisdiction, if higher). We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will immediately close the account and delete the associated data. If you believe a minor has accessed our services, please contact us promptly at support@realz.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or a notice on our platform. Your continued use of Realz Casino after any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Realz Casino, please do not hesitate to reach out to us:

• Email: support@realz.com
• Live Chat: Available 24/7 directly on realz.com
• Operator: Dreamline Ventures S.R.L., Costa Rica (registration no. 3-102-933985)
• Licensing Authority: Tobique Gaming Commission, licence no. 0000071, New Brunswick, Canada

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust is important to us, and we remain dedicated to maintaining the highest standards of data protection across every aspect of the Realz Casino experience.